New Customer Billing System Coming in 2022

In the first quarter of 2022 Bancroft Clover will be installing a new customer billing system from Tyler Technology called Incode 10. Our old system is nearing the end of its useful life and needed to be replaced before it was no longer supported. While most changes will be invisible, there will be two important changes for customers.

The first change will be to account numbers, the old seven-digit account numbers will have two digits added to the front. For example, if your old account number was 12345-67 your new account number will have the digits added to the front like this XX-12345-67.

The second change will be to the look of the bills. Tyler has a new bill format which is designed be simpler and easier to read. Once we have the bill form finalized, we will get examples published.