2025 Fee Change Copy
New Transaction Fee Structure
Beginning July 27, 2025, the credit card transaction fee for customers using Invoice Cloud payment portal will change. The new transaction fee will be 2.95% per transaction with a $3.25 minimum.
This change is part of our continuing effort to increase our operational efficiency and reduce fees for our residents. This new model will lower the credit card transaction fee for most of our customers using this payment method. Over 75% of customers will see a reduction in credit card fees under this new model. In addition, the $400.00 maximum per transaction has been removed, meaning you will no longer have multiple transaction fees on larger bills. This new structure does mean that customers paying larger bills with a credit card will see their transaction fees increase.
To help offset the impact of credit card transaction fees, we will continue to offer a fee-free method for paying your bill online. You can pay your bill WITHOUT a transaction fee by paying via ACH/EFT.
Using the ACH/ETF payment method allows you to take advantage of the convenience and security of the Invoice Cloud platform at no additional cost.
To manage your payment preferences, please log into your online account through bancroftclover.com and click “pay my Bill”
If you have questions or need assistance managing your online account, please contact us at support@bancroftclover.com or 303-922-1113.
