When the Coronavirus Disease (COVID-19) arrived in the spring of 2020 it had a massive impact on the health and finances of our community. Many of our residents faced a loss of income and mounting bills because of the pandemic.
To balance the financial hardship of our residents with the financial health of the District, the Bancroft Clover Board elected to absorb the fees for customers paying with credit cards and those receiving electronic bills. The intent of the program was to provide a way for customers to catch up on past due utility bills for no additional payment cost and lower District expenses by reducing payment processing time and saving on postage and materials.
Over the last four years this program allowed residents to catch up on past due bills and outstanding balances have been reduced to pre-pandemic levels. However, the growth rate of electronic payment methods and paperless bill delivery have fallen. Reduced adoption rates coupled with increased credit card processing fees have reduced the program’s effectiveness. As a result, this program will be phased out beginning June 1, 2025. Customers paying with credit cards after June 1, 2025, will be charged the credit card processing fee of $3.95.
We will continue to offer a no cost way to pay electronically via EFT / ACH payments through Invoice Cloud. You can also help reduce paper waste by receiving your bill electronically. Sign up for free electronic bill delivery by visiting bancroftclover.com and clicking the “Pay Your Bill” button. If you have questions or need assistance changing your payment or bill delivery method, please call the office at 303-922-1113 or email at support@bancroftclover.com.