Frequently Asked Questions




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Where is the Bancroft-Clover Water and Sanitation District Office located?

The office is located at 900 S. Wadsworth Blvd. in Lakewood, Colorado. The main telephone number is 303-922-1113. The office is open from 7:00 a.m. to 4:00 p.m., Monday – Friday.

What utility services does Bancroft-Clover provide?

The District provides water and wastewater service to portions of Lakewood and unincorporated Jefferson County. The District operates and maintains the water distribution and wastewater collection systems and bills and collects fees for these services. Bancroft-Clover does not operate the storm water collection system or collect any storm water fees. If you live in the City of Lakewood, please contact the Lakewood storm water utility at 303-987-7615 for storm water questions.

How do I start, stop, or transfer service?

Starting, stopping, or transferring service can be done in person at the District office, by calling us at 303-922-1113, or by completing a transfer of service request online.

Are there minimum monthly charges?

Yes, all properties connected to the water or sewer system are subject to a monthly minimum service charge based on the size of the water meter and the type of use. For newly connected residential properties, the sewer volume minimum is 5,000 gallons until the next calendar year. For new commercial properties, the sewer volume charge will be calculated based on comparable properties within the District.

When are bills for service issued to customers?

Bancroft-Clover reads meters in the middle of each month, and the bill is sent the first week of the following month. Payments are due the last day of each month. A 5% late fee is assessed for balances not paid within 35 days of billing. For example, for the bill period January 15-February 14, the meter is read on February 14, the bill is sent between March 1 and March 7, the payment is due March 31, and late fees are assessed on bills not paid on April 5.

Can I change the due date on my bill?

No, but you have until the end of the month to make your payment, and no late fee is incurred until the 5th of the following month.

What payment options are available?

The District’s customer payment options include:

Can I access my account and pay my bill online?

What if my account is disconnected for delinquency?

The account must be brought current, including any turn-off fees and late fees.

Do I have to be at my property for water service to be turned on?

Yes, for your protection, we ask that you be present when service is turned on. Appointments are set at the customer’s convenience, and unless cancelled, a missed appointment fee may apply.

Who should I call to locate buried utility services at my property?

At least 72 hours before you begin any excavation, contact the District office at 303-922-1113. Location service is provided at no charge.

What is a grease trap?

Grease traps, also called grease interceptors, are specialized tanks that capture the oil and grease in hot, greasy wastewater by slowing down the flow of water and allowing it to cool. As it cools, the grease and oil separate out of the water and float to the top of the trap, while solids accumulate at the bottom. The cooler water continues to flow out of the trap to the sewer while baffles and screens in the trap help keep the accumulated grease and solids from flowing out.

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